Return Policy

We have a 30-day return policy on defective items, which means you have 30 days after ordering your item to request a return.

To be eligible for a return, your item must be defective, or an incorrect product. You’ll also need the receipt or proof of purchase.

To start a return, contact us at info@executivecarkeys.com. Please note that returns will need to be sent to the following address:

1995 41st St SW, Naples, FL 34116

You can always contact us for any return question at info@executivecarkeys.com or through the contact page.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at info@executivecarkeys.com.